The Challenge
The company has a large amount of orders need to be submitted to other system daily. Workload is repetitive and tidious. To avoid such workload engaged with real agents. A screen scraping tool is suggested to use for minimalising time taken by the agents.
What I have Done
I have developed an executable app running in C# environment. It is able to read latest NBN orders from the internal database, and then inject the information into a headless screen scraper powered by Phamtom.js, to auto fill the order details.
Result
Working together with the DB team, BA team and IT admin team, the product has been gone online. 100+ hours are saved monthly to place NBN orders. Agents' workload has been eased and they now have more focus on other areas.